Question 1

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. Your access will continue until the end of your current billing period.

Question 2

What payment methods do you accept?

Accepted Answer

Web purchases are processed by Whop, our payment processor, which accepts major credit and debit cards (Visa, Mastercard, American Express). In-app purchases on mobile are billed by the Apple App Store or Google Play.

Question 3

How do I start, and what does it cost?

Accepted Answer

New customers start with a one-time first episode pack: 350 credits, enough for one 12-second Character Studio drama episode, for $3.49 (first purchase 50% off the regular $6.99). It is a single purchase with no renewal. Credits do not expire while your account is active. Your first purchase is refundable within 7 days if you have not used any of its credits; once credits are used it is not refundable. There is no free plan, but every paid plan comes with a 3-day trial for $2.99 (non-refundable, charged at checkout) that includes 700 credits that expire after 3 days (about 2 Character Studio episodes or 17 standard videos). A card is required at checkout. Then the plan price (from $19/month) unless you cancel. Cancel anytime in Billing. One trial per account. Your first plan payment unlocks your plan's full monthly credits.

Question 4

Do credits expire if I buy a pay-as-you-go pack?

Accepted Answer

No. Pay-as-you-go pack credits do not expire while your account is active, so you can use them whenever you want, with no recurring monthly commitment.

Question 5

How does cost-per-video work?

Accepted Answer

Every plan includes a monthly credit balance and a standard video costs 40 credits. The $19 Starter plan includes 1,200 credits, which is about 30 standard videos, or roughly $0.63 per video.

Question 6

What happens if I exceed my video limit?

Accepted Answer

You can upgrade your plan at any time to get more credits, or buy a one-time credit pack. Otherwise your monthly credits refill on your next billing date.

Question 7

Can I get a refund?

Accepted Answer

Yes. An eligible first monthly or annual subscription purchased on the AutoShort website can be refunded within 14 days. App Store and Google Play refunds follow the store shown on your receipt. Renewals, later subscriptions, and plan changes do not restart the website guarantee.

Question 8

How do I cancel my subscription?

Accepted Answer

Open Settings, then Plan & billing, and press Cancel subscription. You keep your plan and credits until the end of the period you already paid for, and you are not charged again. Cancelling is not a refund request. If you paid with a different email, write to support@autoshort.org and we will cancel it today.

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